Delhi Police arrests 11 for fake call centre that cheated US victims of Rs 100 crore
Delhi Police has busted an illegal international call centre that allegedly cheated victims in the US of around Rs 100 crore through a tech-support scam, and arrested 11 people, officials said on Thursday. The accused also allegedly threatened some victims by sending forged communications in the name of the FBI and other US federal agencies.
The Intelligence Fusion and Strategic Operations (IFSO) unit raided the call centre on September 21 at a rented premises in Pitampura and found it operating from the third and fourth floors of the building, police said. During the raid, the police seized Rs 41 lakh in cash, 29 laptops, 25 mobile phones, eight routers and an SUV. A case was registered on September 22 at the Special Cell police station in New Delhi under relevant sections of the Bharatiya Nyaya Sanhita and the Information Technology Act.
According to the police, the syndicate targeted people in the US through a tech-support fraud. Its members allegedly installed malware remotely on victims' computers, which triggered pop-up messages asking them to call a toll-free number for technical help. When the victims called, the calls were routed to the Pitampura call centre through a soft-phone application. The call centre agents allegedly followed pre-defined scripts and posed as technical support staff, telling victims that their computers had been infected or compromised.
The victims were then allegedly persuaded to install software that gave the fraudsters remote access to their computers. Police said they were later told that their bank accounts were also at risk and were transferred to another accused posing as a bank official. These alleged fake bankers used US-based numbers through a voice application and induced victims to buy gift cards or transfer cryptocurrency on the pretext of fixing the technical or banking problem.
Police said the gift card details were shared in online groups with key members of the syndicate and were later redeemed or encashed elsewhere. In some cases, the accused allegedly sent forged communications claiming to be from the FBI and other US federal agencies to make the scam appear genuine and force victims to follow their demands. The accused also allegedly used fake names such as Williams, Rayan, Sofi, Genny and Alex while speaking to the victims.
The arrested accused were identified as Kawal Preet Singh alias Sunny Singh, 43; Prashant Nanda, 29; Akshat Singh alias Shivam, 25; Chitra Narah, 27; Rohan Jairath, 31; Gaurav Saklani, 24; Sachin Ghildiyal alias Sachin Sharma, 26; Irshad Rahman, 22; Navneet alias Naveen, 28; Nigthoujam, 25; and Phebo Wangshu, 27. Police said the IFSO team had received information about the illegal call centre and carried out the raid after surveillance and intelligence gathering. They added that other key members of the syndicate in India and abroad have been identified and efforts are on to arrest them.
The case centres on an alleged call centre-based tech-support scam that, according to police, used malware, scripted calls, fake bank officials and forged US agency communications to cheat American victims of large sums of money.- EndsWith PTI inputsPublished By: India Today Web Desk Published On: Sep 24, 2026 16:49 IST
