Man spends 25 minutes in accessible toilet at airport, wheelchair user waits outside

A man was seen occupying an accessible toilet at Bengaluru airport for over 25 minutes, leaving a woman in a wheelchair waiting outside. A video shared online showed the woman appearing frustrated as airport staff stood nearby.

X user Mridu Goel shared the video on her account, alleging that a non-disabled passenger had occupied the accessible toilet at Kempegowda International Airport for more than 25 minutes while she waited outside.

In the clip, the man is seen adjusting himself before walking away down an airport hallway. The camera follows him as he moves through the corridor with other passengers nearby.

The video then shows the restroom area, where a closed toilet door is visible along with airport staff. Goel, who is seated in a wheelchair is also seen looking frustrated as she speaks to a staff member and points towards the restroom. Another staff member is visible near the entrance.

In her post, Goel wrote that the man had been using the accessible toilet for over 25 minutes, during which she had been waiting. She also said this was the third time she had faced a similar situation at an airport and stressed that accessible toilets were meant for people who needed them.

Watch the video here: This shameful non-disabled person occupied Accessible Toilet @BLRAirport for over 25 minutes, enjoying a leisurely bath etc. while I waited helplessly. This is the third time I faced such ordeal @ #Airports How insensitive & shameless one can be? Accessible Toilet aren't luxury https://t.co/oi7r5vxLuu— Mridu R. Goel (@mridu_goel) November 12, 2026

The official X account of Kempegowda International Airport Bengaluru responded to her post, saying that her feedback had been shared with the concerned team for review. The airport also asked her to share her contact details and the exact location via direct message so its team could get in touch with her.

The post, however, received mixed reactions online. Several users criticised people who occupied accessible toilets for extended periods when passengers with disabilities were waiting.

One person spoke about having a son with special needs and claimed that able-bodied passengers frequently used disabled toilets at airports, while another alleged that family bathrooms at Terminal 2 were sometimes occupied by entire families for up to 30 minutes.

However, one user felt the situation might have involved a lack of awareness rather than deliberate misuse, suggesting that many passengers might not understand which toilets were designated as accessible and that airport staff should guide them.- Ends