No water in washrooms, family forced to get off train; Railways to pay Rs 16k
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In an important ruling, a district consumer commission in Karnataka found that South Western Railway did not provide sufficient services to its passengers. A traveler and his family endured discomfort stemming from a lack of water in the washrooms and subsequently exited the trai...
In an important ruling, a district consumer commission in Karnataka found that South Western Railway did not provide sufficient services to its passengers. A traveler and his family endured discomfort stemming from a lack of water in the washrooms and subsequently exited the train to lodge a complaint that went unresolved. Ultimately, the commission favored the complainant, requiring the railway to issue a refund and additional compensation.
Original Source
https://timesofindia.indiatimes.com/legal/news/family-of-24-forced-to-get-off-a-train-over-washrooms-without-water-paid-extra-to-reach-destination-yet-railways-denied-the-problem-until-a-consumer-commission-ordered-a-rs-16000-payout/articleshow/135254695.cms
