RCMP hampered by outdated technology and 'risk averse' culture: report

Royal Canadian Mounted Police Commissioner Mike Duheme. Photo by Andrew Harnik/Getty Images/FileArticle contentOTTAWA — Aging, outdated or moribund technology and data management practices across the RCMP are undermining its ability to effectively police and protect Canadians and will require significant investment, according to a new report.

In February, the RMCP’s Management Advisory Board (MAB) sent the police force’s commissioner, Mike Duheme, a comprehensive “advisory letter” with a stark message about its information management/information technology (IM/IT) systems.

Old and aging IM/IT systems are failing and are preventing the RCMP from adopting the latest technologies, meaning the national police force is also falling increasingly behind its partners technologically, wrote MAB member Doug Moen.

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“Current IM/IT limitations, such as aging infrastructure, siloed legacy systems, and isolated databases, adversely affect policing effectiveness, evidence-based decision-making, and, therefore, public safety. Temporary fixes are costly and unsustainable,” reads the letter from Moen, who chairs the MAB’s Finance and Administration Standing Committee.

“Significant transformation is thus essential. This requires a comprehensive overhaul of existing IM/IT systems,” it adds.

Among them, the RCMP leadership needs to prioritize funding improvements to its technology, knock down internal silos to improve its data sharing between units, and design a better plan to improve IM/IT systems faster, writes Moen.

In a statement, RCMP spokesperson Marie-Eve Breton said the force welcomes the MAB’s findings and is already implementing many of the recommended changes “to the greatest degree possible within the RCMP’s current financial context.”

The advisory board also laments that addressing the RCMP’s technical debt — described as the accumulated cost of quick fixes in software development that make future changes harder and more expensive — has not been a key priority for the force’s leadership.

“Adequate funding has been scarce, and many recent attempts to secure it were not successful. The RCMP has a vision of where it wants to be, but needs top leadership support, a detailed plan and the necessary resources and mechanisms to get there,” writes the MAB.

Even small system improvements have shown “tangible” benefits, the report states. It notes that new automation and AI tools to generate access to information and privacy (ATIP) bots, transcription tools and aid in mobile decryption have delivered “measurable improvements” for the police force.

It also reveals that the RCMP created a generative AI chatbot called “Polly” to help employees answer questions about the organization’s policies.

The report says that the personnel security program, which does security checks of potential new hires, would benefit tremendously from technological improvements to aid the government’s stated goal of hiring 1,000 new RCMP employees as quickly as possible.