Specially-abled Zomato agent struggles up stairs for delivery, customer cancels order

A physically disabled Zomato delivery agent was left disappointed after a customer allegedly refused to come downstairs to collect a Rs 50 order, insisting that he bring it up despite telling them he had difficulty climbing stairs. The delivery agent eventually made the difficult climb with the help of his crutches, only to find that the customer had cancelled the order by the time he reached the doorstep.

Nihir, who works as a Zomato delivery agent, shared a video of the incident on his Instagram account. He also spoke about his disability and how he struggled with walking and moving around, explaining what had happened while attempting to deliver the order.

In the clip, Nihir was seen holding a small parcel as he recounted his conversation with the customer. He said he had called them and explained that they would need to collect the order downstairs because he was physically disabled and could not climb the stairs properly.

However, the customer efused, pointing out that they had ordered a Rs 50 packet of Maggi and had also paid extra for the delivery. They questioned why they should have to come downstairs to collect it.

Nihir then decided to try climbing the stairs anyway. The video showed him leaving his crutches behind and slowly making his way up, visibly struggling with every step. But after finally reaching the customer's floor and arriving outside their door, he discovered that the order had been cancelled.

The disappointment was evident as he spoke about having made the difficult journey all the way upstairs, only for the customer to cancel the order.

The caption accompanying his video read, "Customer ke ghar tak parcel leke gaya customer ne order cancel kar diya," which translates to, "I took the parcel all the way to the customer's house, but the customer cancelled the order."

The incident prompted an outpouring of support for Nihir, with several social media users criticising the customer's alleged lack of consideration for his disability.

Some pointed out that while customers were entitled to the delivery service they paid for, that did not give them the right to disregard a delivery agent's physical limitations or treat them disrespectfully.

One user emphasised that paying for a service did not mean customers could humiliate or dehumanise the people providing it. Others said the incident was heartbreaking, arguing that people needed to show greater empathy towards workers who often had to deal with difficult circumstances while doing their jobs.

Several users also sent messages of encouragement to Nihir, praising his determination and wishing him strength as he continued working despite the challenges he faced.- Ends