Thousands of users reporting issues with Microsoft Outlook, 365 - USA Today

Microsoft products, including Outlook email services and CoPilot, were down for tens of thousands of people on the afternoon of Thursday, Nov. 12.

Outage tracker Downdetector reflected a spike in reports for Microsoft 365 services beginning just after 12 p.m. ET, with 22,323 users reporting outages by 12:55 p.m. ET.

Outlook had just shy of 83,000 reported outages just before 1 p.m. ET, while 2,000 reported issues with Teams and 4,400 reported disturbances to CoPilot around the same time.

Microsoft posted about "issues when accessing or using Microsoft Teams functionality in North America" on its official X account at 10:40 a.m. ET, but said in the same thread that they were resolved around noon.

A more recent post from just before 1 p.m. ET said, "We're investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas."

Microsoft did not immediately respond to USA TODAY's request for comment. Here's the latest.

According to Downdetector, after reaching a peak of 128,874 reports at 1:09 p.m. ET, Microsoft Outlook outage reports have begun to tick down, with the latest number dropping to 92,914 at around 1:50 p.m. ET.

Reports of outages for Microsoft 365 also dropped from its peak of over 46,000 to about 37,000 as of 1:50 p.m. ET.

Outages continued to plague Microsoft products just before 2 p.m. ET. Reports of disrupted service to Microsoft 365 reached a new peak of more than 47,000 around 1:20 p.m. Outlook was just shy of 130,00 reported outages at the same time.

"While we're working to mitigate impact, we've confirmed the issue may affect Microsoft 365 service connectivity for users in any region," Microsoft said in an X post at 1:07 p.m.

"We've begun redistributing connection traffic across our broader worldwide infrastructure to help balance the load," it then said at 1:48 p.m.

This is a developing story and will be updated.