True Fitness & True Yoga customers report over S$63,000 in losses from unutilised memberships, packages: CASE

CASE has received 28 complaints from affected consumers so far.

After True Fitness and True Yoga ceased operations across their outlets on Sep. 10, customers have reported losses of more than S$63,000 in unutilised memberships, packages, and services to the Consumers Association of Singapore (CASE).

This is the figure as of Sep. 11, CASE President Melvin Yong shared in a Facebook post.

CASE has received 28 complaints from consumers affected by the closure to date.

The True Singapore Group operates 10 fitness and yoga outlets in Singapore under three brands: True Fitness, TFX and Yoga Edition.

Images of a notice of closure put up at their outlets have circulated online.

It stated that the company has been placed under provisional liquidation effective Sep. 10, and all clubs have ceased operations with immediate effect.

A Mothership reader, who has been a member for over 20 years, said she received a notification regarding the liquidation on her app on the night of Sep. 10.

She has over S$1,000 in a two-year package with the gym, where she originally pre-paid over S$2,000 and has since used half of it.

Yong said that CASE has reached out to the provisional liquidator and will continue to seek clarification on the arrangements for affected consumers.

This includes obtaining information required for consumers to lodge their claims.

Consumers who have unutilised memberships or prepaid packages with True Fitness or True Yoga can approach CASE for assistance at 6277 5100 or at their website.

CASE encourages consumers to exercise caution when making large upfront payments for services. Where possible, consumers should consider shorter-term payment arrangements before signing up for a package.